Metrc error messages are displayed on the API Key Report and the API Key Error cases to provide additional insight. Most Metrc errors can be summarized by "The API key was not provided by an Owner or Manager with sufficient permissions".
Remember - Metrc API key permissions mirror the Metrc user permissions. It is best to have the Metrc admin or owner provide the API key.
| Error Message | Summary Explanation | Additional Information |
| API Key Not Authorized for Sales Receipts, but authorized for basic data | The API Key does not have proper permissions needed for our Metrc Integration. | This key does not have permissions to provide daily sales totals, so we cannot provide daily or monthly sales totals. |
| Invalid license, trace key or insufficient permissions for wholesale API request(s) | The API Key does not have proper permissions needed for our Metrc Integration. | This message is for wholesale licenses. |
| Delivery error: HTTP Error, reason: Unauthorized; status: 401 - Unauthorized | This is a non-fatal error - meaning we will provide daily sales totals, but Metrc has recorded that this licenses may make deliveries to patients OR consumers and the API key does not have permissions to retrieve those sales totals. | |
| API key not authorized for basic data collection | The API Key does not have proper permissions needed for our Metrc Integration. | The company owner or Metrc system admin needs to retrieve (or generate) the API key, as the person who generated the prior key did not have correct permissions. |
| Invalid license, trace key or insufficient permissions for receipts API request | The API Key does not have proper permissions needed for our Metrc Integration. | The company owner or Metrc system admin needs to retrieve (or generate) the API key, as the person who generated the prior key did not have correct permissions. |
| API Key is valid, however license number XXXXXX is not associated with this Metrc API Key. | The key is a valid key for a different license, but this license is not associated with that key. | The user needs to access Metrc and get the correct API key for that specific license. |
| API Key not authorized for Deliveries (CA, MI) | The API Key has the proper permissions, but will not provide information about deliveries/transactions if deliveries are made. | If the company does not perform deliveries and/or utilize this piece of METRC, then the FI can ignore this API Key Status. The FI user should remove the "Delivery" indicator on the license in the Client Profile page. Removing the indicator will remove the error message. If the user does have deliveries or other information to provide, the user may need to update the permissions on the key. |
Users may reach out to Metrc support to determine their permissions. The attached document can assist in determining permissions available to a user. If the user is an owner of a licenses and do not see the license within the login to Metrc, reach out to Metrc Support to request access (they may have not been credentialed into the license).
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